Got questions? This way.
Find answers to common questions about our services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about our business, including the services we offer, our location, operating hours, and how to contact us for further assistance.
Our electrical services cover the Greater Toronto Area, including:
Richmond Hill
Vaughan
Toronto
Scarborough
Pickering
Ajax
Whitby
Kawartha Lakes
Haliburton
Minden
Muskoka and more.
We are available to serve you daily from 6:00 AM to 6:00 PM.
Yes, we stand behind our work and guarantee customer satisfaction. If you're not satisfied with our services, please let us know and we'll work with you to make it right.
Service details:
Learn more about the specifics of our services, including how to schedule appointments, what to expect during consultations, and the customization options available to meet your needs.
During your first consultation, you can expect:
- A thorough discussion of your electrical needs and goals
- A site assessment to identify potential solutions
- A review of your current electrical system and any issues or concerns
- A detailed explanation of our recommended solutions and services
A clear estimate of costs and timelines
Yes, our services are tailored to meet the unique needs and goals of each client. We take the time to understand your specific requirements and preferences, and our team works with you to create personalized solutions that fit your budget, timeline, and expectations.
The average turnaround time for our services varies depending on the specific project requirements, scope, and complexity. For a more accurate estimate, we recommend contacting us directly so we can discuss your project details and provide a tailored timeline that meets your needs.
Our services are available at 6:00 AM to 6:00 PM. However, response times may vary depending on the nature of the emergency and our current workload. It's best to contact us directly to discuss your specific situation and we'll do our best to accommodate your needs.
Procedures:
Understand our policies and procedures, including cancellation policies, warranties, confidentiality measures, and payment methods. We strive to make our processes transparent and straightforward.
Our cancellation policy varies depending on the specific service or project. Please review your contract or agreement for details. For specific questions or to cancel a service, contact us directly and we'll guide you through the process and inform you of any applicable fees or requirements.
We take client confidentiality very seriously. Our team adheres to strict policies and procedures to ensure that all client information is kept confidential and secure. We comply with relevant laws and regulations, such as data protection and privacy laws, to safeguard client data. If you have specific questions or concerns about our confidentiality policies, we'd be happy to discuss them with you.
Yes, you can reschedule your appointment. To do so, please contact us directly by phone or email with your new preferred date and time. We'll do our best to accommodate the change, depending on availability. There may be certain notice periods or fees associated with rescheduling, so it's best to discuss the details with us directly.
Our refund and exchange policies vary depending on the service. We encourage you to review your contract or agreement for specific details. If you're unsure or would like to discuss a potential refund or exchange, please contact us directly and we'll be happy to guide you through the process and inform you of any applicable terms or conditions.